REFUND POLICY

Updated December 20, 2023

We guarantee satisfaction. If you or your gift recipient are not completely satisfied with your order, please contact us immediately at orders@bigspoonroasters.com to request a resolution. We value feedback, so please be as specific as possible.

 

Eligibility

To be eligible for a refund, you must have purchased your item(s) directly from our online shop and provide proof of purchase, e.g., an order number or receipt. Please also include the Best By date listed on the side of the jar. Photos are helpful.

 

Refund Window

30-Day refund window: If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund. 

 

Exchanges

We cannot accept returns or exchanges on food items. Please do not send your purchase back unless we request it for examination. 

 

Repayment

If a refund is approved, a credit will be applied to your credit card or original method of payment within two days. It may take longer for the refund to be reflected on your statement, depending on your individual credit card company.

Thank you!