SALES & MARKETING ASSISTANT



Reports to: Mark Overbay, Co-founder and President
Classification: Full-time, salaried
Salary Range: $40-45,000/year
Location: Hillsborough, NC



ABOUT BIG SPOON ROASTERS
Big Spoon Roasters makes handcrafted nut butters and snack bars from scratch in Hillsborough, NC. Working with only the best possible ingredients sourced directly from local and like-minded producers, we have a mission to build a healthier relationship with our planet through delicious, nutritious foods made without compromise.

JOB SUMMARY
This full-time, salaried position works closely with the Inside Sales & Events Manager, Marketing Manager, and President to support our customer service, marketing, and sales activities. Big Spoon Roasters is a dynamic, growing business, and the responsibilities and duties of this position will therefore evolve on a continual basis depending on the needs and growth of the company. We are seeking a team member who understands that the details matter and is energized by the opportunity to wear multiple hats and be an integral part of the growth of the business.



PRIMARY RESPONSIBILITIES

CUSTOMER SERVICE AND SALES SUPPORT

  • Answer the main HQ door, manage/answer the main phone line, and check in visitors
  • Oversee retail customer pickup orders, including arranging picked orders on shelves, greeting customers and getting their orders, and following up with customers who do not pick up their orders in a timely manner
  • Assist with e-commerce customer service inquiries sent to orders@bigspoonroasters.com. Primary examples include:
    • Order change requests
    • Discount code questions
    • Shipping issues
    • Product quality concerns
    • Product availability
    • Subscription questions and adjustments
    • Payment issues
  • Support wholesale order processing and fulfillment, primarily for third-party portals such as Faire, Mable, and grocer ordering platforms, and as a backup for direct and B2B orders
  • Provide planning and execution support for on-site and local events
  • Manage the claim and credit process for all outbound freight and parcels
  • Manage the proper labeling and fulfillment for our Community Blend donation program
  • Support retail partner outreach for stock checks, demo planning, promotion execution

MARKETING SUPPORT

  • Customer Engagement
    • Manage info@bigspoonroasters.com inbox - review, prioritize, and address/transfer/escalate all inbound retail customer questions and concerns
    • Social media posting and scheduling
    • Social media monitoring, outreach, and engagement (comments, DMs)
    • Hashtag research and “Link in bio” gathering for social posts
    • Klaviyo SMS inbox management
    • Monitor and respond to Google, Faire, Amazon, and other third-party reviews
  • Content
    • Draft marketing copy from source material
    • Proofread/Proof content across our platforms and for internal documents and signage
    • Draft monthly updates to brand ambassadors, NCSFA, and other groups
  • Web Presence
    • Regularly review Big Spoon and third-party sites to ensure products, photography, and videography are up to date
    • Monitor pricing across all sites and flag any anomalies to drive consistency
    • Publish blog posts and job postings
    • Maintain BSR store locator list
  • Collateral & Signage
    • Manage physical sign-making, printing, and laminating
    • Monitor collateral material inventory and submit purchasing requests for new or low materials
  • Handle annual vendor documentation requests for non-GMO certification and food safety requirements
  • Organize, clean, and archive files on our shared drive

      DESIRED ATTRIBUTES:

      • Demonstrated understanding of and passion for Big Spoon Roasters' goals, values, and standards
      • Exceptional written and verbal communication skills and attention to detail; excellent self-proofreading
      • Strong analytical, problem-solving, and decision-making skills; process orientation
      • High level of comfort with computers and software systems; knowledge of Adobe Creative Suite, Microsoft 365, CIN7, and Shopify a plus
      • Ability to take direction, learn quickly, and work toward goals independently. A person who needs frequent follow up or reminders about responsibilities and pending projects will not be suited for this job
      • High personal standards; proactive approach; clear sense of accountability and self-improvement
      • An all-hands-on-deck attitude. Team members of BSR should be willing to roll up their sleeves and tackle a wide range of tasks in order to help however they can!
      • Excitement about growth and the challenges and opportunities growth brings
      • Bachelor's degree or 2-3 years of applied experience

      EMPLOYEE BENEFITS

      • Medical, dental, and vision insurance
      • Gym / Fitness / Wellness reimbursement
      • Local Food CSA reimbursement (redeemed in early spring of each year)
      • Matching IRA retirement plan contribution up to 3% of salary
      • One 13oz jar of Big Spoon Roasters nut butter per week
      • 10 paid holidays per year
      • 10 days of PTO to start, increasing with tenure
      • 4 personal sick days per year


      Big Spoon Roasters provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.