BOOKKEEPER & WHOLESALE OPERATIONS ASSOCIATE

Reports to: Megan Overbay, COO

Classification: Full-time, Salaried

Location: Hillsborough, NC

General Hours: Monday - Friday, 8:00am - 4:00pm

ABOUT BIG SPOON ROASTERS

Big Spoon Roasters makes handcrafted nut butters and snack bars from scratch in Hillsborough, NC. Working with only the best possible ingredients sourced directly from local and like-minded producers, we have a mission to build a healthier relationship with our planet through delicious, nutritious foods made without compromise.

JOB SUMMARY

This full-time, salaried position works closely with the Inside Sales & Customer Service Manager, Operations Manager, and COO to support the financial and wholesale operations of the business. The role combines traditional bookkeeping responsibilities with wholesale order processing and fulfillment, providing a broad view of the business for a team member who likes to understand how it all fits together. Big Spoon Roasters is a dynamic, growing business, and the responsibilities and duties of this position will therefore evolve on a continual basis depending on the needs and growth of the company. We are seeking a team member who understands that the details matter and is energized by the opportunity to wear multiple hats and be an integral part of the growth of the business.

PRIMARY RESPONSIBILITIES:

ACCOUNTS RECEIVABLE

Process deposits and receive payments into BSR systems
Add & match transactions in Xero
Resolve customer short-payments, duplicate payments, and overpayments
Manage past due collections, including sending overdue reminders through Xero and following up with individual customers 
Review, document, and update, as needed, processes and policies related to Accounts Receivable

ACCOUNTS PAYABLE

Enter and process invoices in Xero and CIN7 (BSR’s inventory system)
Pay approved bills through online bill pay/ACH
Schedule credit card payments
Set up autopay/schedule recurring payments
Enter credit memos
Enter and code expenses
Reach out for receipts/expense coding questions 
Vendor correspondence related to bill payment questions, missing invoices on statements, lost checks, etc.
Review, document, and update, as needed, processes and policies related to Accounts Payable

ORDER PROCESSING AND FULFILLMENT SUPPORT

Support the Inside Sales Manager with the management of inbound orders, including:

Monitor orders [at] bigspoonroasters [dot] com for new wholesale orders submitted directly
Process and approve new wholesale orders – direct, B2B, and Faire - through the CIN7 system
Communicate with wholesale customers regarding any questions related to orders or fulfillment
Assist in the fulfillment of large orders such as those going to Amazon and distributors

Manage the claim and credit process for all inbound and outbound freight and parcels
Manage the proper labeling and fulfillment for our Community Blend donation program
Share responsibility for answering the door, the main phone line, and facilitating pick up orders

LEADERSHIP/SPORTSMANSHIP

Act as an example to others of a positive, hard-working team member who models all company policies and procedures
Ensure that management understands the needs and concerns of all team members; provide input into new policies and procedures; help all team members to understand the logic and need behind new and existing company policies to support their effective implementation.

DESIRED ATTRIBUTES:

Demonstrated understanding of and passion for Big Spoon Roasters’ goals, values, and standards
Exceptional written and verbal communication skills and attention to detail; excellent self- proofreading
Strong analytical, problem-solving, and decision-making skills; process orientation
High level of comfort with computers and software systems; knowledge of Xero, CIN7, and Shopify a plus
An ability to take direction, learn quickly, and work toward goals independently. A person who needs frequent follow up or reminders about responsibilities and pending projects will not be suited for this job
High personal standards; proactive approach; clear sense of accountability and self-improvement
An all-hands-on-deck attitude. Team members of BSR should be willing to roll up their sleeves and tackle a wide range of tasks in order to help however they can!
Excitement about growth and the challenges and opportunities growth brings
Bachelor’s degree in a related area or 3-5 years of applied experience

EMPLOYEE BENEFITS

Medical, dental, and vision insurance
Gym / Fitness / Wellness reimbursement
Local Food CSA reimbursement (redeemed in early spring of each year)
Matching IRA retirement plan contribution up to 3% of salary
Quarterly profit-based bonuses
One 13oz jar of Big Spoon Roasters nut butter per week
10 paid holidays per year
10 days of PTO to start, increasing with tenure
4 personal sick days per year

Big Spoon Roasters provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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